Privacy Policy

Effective Date: November 13, 2025

Purrr-de-Lis ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you use our website and cat sitting services.

Information You Provide

We collect information you voluntarily provide when you:

  • Fill out contact forms on our website

  • Book appointments through our scheduling system (Scritches)

  • Communicate with us via email or phone

  • Request our cat sitting services

This information may include:

  • Name and contact information (email address, phone number, mailing address)

  • Pet information (cat names, ages, medical needs, behavioral notes, veterinary contacts)

  • Home access information (security codes, key locations)

  • Emergency contact information

  • Payment information (processed securely through our payment processor)

  • Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on our site

  • Referring website addresses

How We Use Your Information

We use the information we collect to:

  • Provide and manage cat sitting services

  • Schedule and confirm appointments

  • Communicate with you about your bookings and pets

  • Process payments for services rendered

  • Respond to your inquiries and requests

  • Send service updates and confirmations

  • Improve our website and services

  • Comply with legal obligations

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We work with third-party service providers who assist us in operating our business:

  • Scritches: Our appointment scheduling platform

  • Payment Processors: Stripe for secure payment processing

    These providers have access to your information only to perform services on our behalf and are obligated to protect your information

Legal Requirements: We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.

Emergency Situations: We may share pet and contact information with veterinarians or emergency services if necessary for your pet's health and safety.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

Your home access information (security codes, key locations) is stored securely and accessed only by authorized Purrr-de-Lis staff who need it to provide services.

Data Retention

We retain your personal information for as long as necessary to provide our services and as required by law. Client and pet information is maintained for the duration of our service relationship and may be retained afterward for business records and to facilitate future bookings.

Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your information (subject to legal retention requirements)

  • Opt out of marketing communications

  • Withdraw consent for data processing where applicable

To exercise these rights, please contact us at brandy@purrrdelis.com.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Purrr-de-Lis
Email: brandy@purrrdelis.com

Last Updated: December 15, 2025